Our cancellation policy

Cancellations or changes to service must be communicated as indicated in Section 3 of our terms and conditions

DIVE.IS reserves the right to cancel or alter tours and tour content based on availability, demand, weather or logistical concerns, or due to safety considerations. This may occur with little to no notice to the client, however DIVE.IS will endeavor to communicate any changes to scheduled activities at the earliest possible time. It is the goal of DIVE.IS to find the best solution for any changes or cancellations in activities and may offer alternative dive sites or activities. DIVE.IS will also work with the client on a case-by-case basis for all adjustments and cancellations with the client’s interest and safety in mind.

The client reserves the right to cancel a tour at any time. Tours cancelled on the behalf of the client are subject to a cancellation fee based on the type of tour booked and a set notice period:

Day Tours - Individuals (1 or 2 participants)
  • Payment is due in full upon booking.
  • Up to 48 hours prior to the tour departure time, 90% will be refunded.
  • Within 48 hours of the tour departure time, no refund is available.
Day Tours - Group Bookings (3 participants or more)
  • Payment is due in full upon booking.
  • 8 days or more prior to the tour departure, 90% will be refunded.
  • 3 days – 7 days prior to the tour departure, 75% will be refunded.
  • Within 48 hours of the tour departure time, no refund is available.
Multiple Day Tours

All rates quoted are based on current purchasing price in Iceland. Prices are in Icelandic Kronur as shown on our web site. Prices are guaranteed after full payment has been made.

  • Payment for all multi-day tours is due in full upon booking.
  • For all tours that include accommodation, 30.000 ISK is non-refundable.
  • All cancellations must be made formally i.e. by email.
  • 60 days – 30 days prior to tour departure, 75% of the tour price will be refunded.
  • 29 days – 15 days prior to tour departure, 50% of the tour price will be refunded.
  • 14 days – 8 days prior to departure, 25% of the tour will be refunded.
  • Within 7 days of tour departure, no refund is available.

All expeditions bookings require a minimum deposit to secure the tour and is non refundable. How high the deposit, and by what time deposit has to be paid can vary between tours ans expeditions but is usually between 25-40% of the total tour price. For private groups, deposits must be paid by the client upon confirmation or, in the case where a booking is made less than 14 days before a tour begins, upon booking. Any bookings without a deposit will be considered rejected. Bookings with outstanding payments beyond the balance due deadline may be subject to late fees. Bookings for multiple day tours, groups or private tours that have not been paid in full 14 days before the tour start date will be considered forfeited and may be cancelled.

Bookings for tailor made expeditions and private tours requires a 15% non-refundable deposit, paid upon confirmation, and must be paid in full 60 days prior to departure. Bookings with outstanding payments beyond the balance due deadline may be subject to late fees.

  • Deposit of 15% is required upon confirmation and is non-refundable
  • 60 days – 30 days prior to tour departure, 50% of the tour price will be refunded.
  • 29 days – 7 days prior to tour departure, 25% of the tour price will be refunded.
  • Within 7 days of tour departure, no refund is available.

INQUIRIES - COMMENTS - SUGGESTIONS

If you have any inquiries, comments or suggestions we are glad to receive your Email and will answer you as soon as possible.


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